You can check how much it costs to send and receive SMS messages on the Twilio support site. In the self-service model, SMS message distribution cost is handled directly by customers with Twilio. Please reach out to your Customer Success Representative for instructions on how to set a Sender ID for your brand. *Alphanumeric Sender IDs in Russia require additional registration. If the directional SMS is “US” then it will send from a United States number. If the directional SMS is “Local”, then the messages will send from a local phone number. 1-way SMS distributions are when you send the recipient a survey link via SMS while 2-way SMS distributions are when the recipient takes the survey by sending and receiving messages. Outbound Credits: Outgoing messages from you to the respondent.ĭirectional SMS refers to the type of SMS distribution you can send.Inbound Credits: Incoming messages sent from the respondent to you.Note that credits are consumed based on the type of message: Click here to view a table of credit consumption by country. See the below table for an explanation of credit by country. Credit use depends on the recipient’s country/region. For information about SMS credits pricing, reach out to your Account Executive. In the sub-account model, you need to purchase SMS credits to send SMS surveys through Qualtrics. Qtip: The pricing of SMS distributions is managed by your chosen SMS provider in the self-service model and Qualtrics in the sub-account model.
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